Please note: Pratt Library staff is not available for one on one training or troubleshooting for Endnote other than installation issues. If you are experiencing difficulty downloading Endnote to a CCHMC computer, please contact the CCHMC IS Helpdesk. For difficulty utilizing Endnote, please contact the ENDNOTE Help Desk.

EndNote is a bibliographic management software tool that ...

  • connects to online databases to search for citations
  • organizes references to many types of literature as well as charts, graphs, and other graphics
  • creates reference lists for manuscripts in many different styles

Learn more about Endnote using our Endnote LibGuide.

Please note that Endnote advises users not to save libraries to the following cloud based services: Amazon Cloud, Box, Dropbox, Google Drive, Office 365 (this includes OneDrive), Sharepoint, SkyDrive and SugarSync.


Need HELP?

Please call the ENDNOTE Help Desk 1-800-336-4474, press 4.

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5).


Thomson ResearchSoft FAQs.



  • Endnote 20-Windows:
    Go to the Start Flag and type in 'Software Center'.
    Click on EndNote 20 and follow the prompts to install.
  • Endnote X9-Mac (20 is not ready but we will let you know):
    Go to Spotlight Search and type in Self Service.
    Click on EndNote X9 and follow the prompts to install.
  • Endnote Web
    Install Endnote to your desktop. *You must be on campus using a CCHMC laptop or desktop to download the full version of Endnote*
    From your desktop in Endnote go to:
    Edit--Preferences--Sync. Click on Enable Sync and then Sign up to get your free account.

Due to the availability of Endnote Web we will no longer offer a download for your home computer. 

Please email prattlibrary@cchmc.org if you have further questions regarding the above.