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Are you having trouble installing Endnote to your Cincinnati Children's desktop or laptop? Please call IS (513)636-4100) for help.

Feel free to contact Pratt Library with any basic questions about EndNote

Please be aware: Cincinnati Children's does not have a license that allows users to install EndNote on a personal computer. Learn how to create a two year Endnote Online account. 

For functionality, formatting or syncing issues or other problems please call the EndNote Help Desk (free to Cincinnati Children's employees):

Image result for free telephone icon 1-800-336-4474, choose option 4.

Hours: Monday-Friday, 9am-8pm EST

  • A colleague sent me a library but when I save it and then open it the library is empty.

    This is likely because you are not using the same version of EndNote. This is a known problem, especially for libraries created using EN X9.3.1 and EndNote 20.

    The solution is that one of you who has to old version will need to update to the latest version, in the case Endnote 20. Once this is complete you should be able to open the library and see all of the references. 
Cite While You Write
Sync issues (Endnote to Endnote Online)