EndNote

For functionality, formatting or syncing issues or other problems please call the EndNote Help Desk (free to Cincinnati Children's employees):

1-800-336-4474, choose option 4.

Hours: Monday-Friday, 9am-8pm EST

Collaborating 

• A colleague sent me a library but when I save it and then open it the library is empty.
  
  This is likely because you are not using the same version of EndNote. This is a known problem, especially for libraries created using EN X9.3.1 and EndNote 20.
  
  The solution is that one of you who has to old version will need to update to the latest version, in the case Endnote 20. Once this is complete you should be able to open the library and see all of the references. 

Cite While You Write

• CWYW FAQs
• The Output Style that I want is not in the list in EndNote
• Journal titles show up incorrectly (full title, or abbreviations with periods etc) 
• CWYW Toolbar is Missing

Sync issues (Endnote to Endnote Online)

• How can I sync my desktop library with my online library 
• How can I rebuild my online library? I tried deleting it but everything disappeared from my desktop 

• My online library is not syncing with my desktop version. 

  In Endnote desktop Preferences > Sync Make sure your email and password are entered and that the 'Sync Automatically' box checked. Click OK and then click on the Sync icon at the top of the page. Remember to refresh the online page if you are checking at the time of the Sync to see if your updates are captured online.