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Are you having trouble installing Endnote to your Cincinnati Children's desktop or laptop? Please call IS (513)636-4100) for help.

Feel free to contact Pratt Library with any basic questions about EndNote

Please be aware: Cincinnati Children's does not have a license that allows users to install EndNote on a personal computer. Learn how to create a two year Endnote Online account. 

For functionality, formatting or syncing issues or other problems please call the EndNote Help Desk (free to Cincinnati Children's employees):

Image result for free telephone icon 1-800-336-4474, choose option 4.

Hours: Monday-Friday, 9am-8pm EST

  • Errors with files, sharing problems:

    Ensure users are all using the same version of EndNote. This is a known problem, especially for libraries created using EN X9 and EndNote 20.

    Ensure all users are registered with 
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Sync issues (Endnote to Endnote Online)